Questions, answered straight
The things school owners ask before they switch — including the exit questions.
- Who is SteadyMembers for?
- Membership schools — businesses that enroll students or members and bill them on a plan. It was built for martial arts schools first (levels, testing, and promotions are native to it), and the same shape fits other membership schools. If your business runs on drop-ins alone, it is more software than you need.
- How much does it cost?
- $149/month, flat, for every school. No tiers, no per-student fees, no setup fee. Card processing for your own members' payments runs through your school's connected Stripe account at the published processing rate — we don't mark it up.
- What happens right after I pay?
- Payment comes first, on purpose. The moment it lands, we email you a one-time link (good for seven days) to create your account with the email you paid with. That account becomes the owner of your school, and the setup wizard walks you through plans, classes, and people. Nothing about your school exists before that link — there is no public sign-up form.
- Can I leave whenever I want?
- Yes. The plan is month to month. Cancel, and the school stops being billed from the next cycle. There is no contract to buy out and no exit interview to sit through.
- What happens to my data if I leave?
- You take it with you. Export everything — members, billing history, the lot — free, any time, including your last day. The export works the same before and after you cancel; that guarantee is written into the terms, not just promised here.
- I'm on another system. How does moving work?
- Guided import brings your members and households in from a spreadsheet or an export, with a dry run so you see exactly what lands before it does. One honest caveat: some systems refuse to transfer stored payment cards. If yours is one of them, families re-enter their card once through the portal while both systems run side by side — we'll tell you up front if that's your situation and help you plan the overlap.
- How do my members pay me?
- Your school connects its own Stripe account, and member payments settle there — the money is yours, in your account, and card details never touch our servers. Plans, retries, refunds, receipts, and the follow-up task list are all run by SteadyMembers around that account.
- What does support look like?
- Most answers are a message away. When a problem needs hands inside your school, we ask: you get a request with our reason and a time limit (one, two, or four hours), and nothing opens until you approve it. While a session runs, a banner says so, every change we make is listed in your support record, and you can cut the session off at any moment. There is no silent access, ever.
- Who can have an account?
- People a school is connected to. Owners arrive through payment, staff through an invitation from their school, and families through an invitation to the portal. If you were invited, the account page from your invitation link is where you start.
One flat price. Everything included.
$149/month, month to month — every feature, every student, no tiers and no per-student fees. Start when you’re ready; export everything and leave whenever you like.