Terms of service

The deal, in plain words.

The service

SteadyMembers is membership management software for schools: members and families, billing, scheduling and attendance, progress tracking, a family portal, and the related tools described on this site. We provide the software; the school runs its own business — its prices, its members, its decisions.

Price and billing

The price is $149 per month per school, flat — no tiers, no per-student fees, no setup fee. Billing is month to month. The subscription is charged through Stripe. If a price ever changes, owners are told at least one full billing cycle before the new price applies to them.

Cancellation and your data

Either side can end the subscription at any time; it runs to the end of the month already paid and is not billed again. A school can export all of its data — members, billing history, everything the export covers — free, at any time, before or after cancelling. That guarantee is part of these terms. After cancellation and the export window, school data is deleted from the live service apart from records the law requires us to retain.

Accounts

Accounts belong to schools. A school’s first account is created from the one-time link issued after payment; staff and family accounts are created from invitations the school sends. The owner is responsible for who the school invites and what role each person holds. There is no public sign-up.

Payments between a school and its members

Member payments run through the school’s own connected Stripe account. The money is the school’s; card details are handled by Stripe and never touch our servers. SteadyMembers runs the plans, schedules, retries, and records around those payments, and is not a party to the school’s agreements with its members.

Support access

We will not enter a school’s console uninvited. Hands-on help happens only in a support session the school’s owner or admin approves, for a stated reason and a set time. Every change made in a session is recorded in the school’s support record, and the school may end a session at any moment. Some areas are never open to support: the school’s staff list and invitations, its API keys, refunds, and sending campaigns.

Acceptable use

Use the service for running a real school. Do not use it to send spam, to store data that is not yours to hold, or to probe the service’s security outside your own school’s account. We may suspend an account that puts other schools’ data at risk; a suspended school can still sign in, view, and export its data.

The honest limits

We work to keep the service up and its records exact, and scheduled jobs, ledgers, and audit trails are built to be checkable. Software still fails sometimes: if it does, our responsibility is to fix it and to make the record right. Neither side is liable for the other’s indirect losses (lost profits, lost members) beyond what the law requires; our total liability under these terms is capped at what the school paid us in the twelve months before the claim.